Tuesday, June 1, 2021
Amsterdam – Samsung, and Packaly join forces to collect and return devices for repair. Packaly will pick up your broken device within an hour, bring it to a local Samsung Service Center, and return the repaired device to your doorstep.
The partnership between the two companies offers Samsung customers the fastest option to get their broken devices to the Service Center. Packaly is currently collecting devices in Rotterdam and, after a successful pilot, is rolling out the service further across Amsterdam and Utrecht. Packaly will collect the device for a charge and return it the same evening or the next day.
"We are really excited to start the repair service with Samsung. We believe that our instant-delivery service contributes very well to the mindset of Samsung in delivering and repairing devices faster than ever 100% sustainable."
Axel Dekker - CEO & Co-founder at Packaly
“The partnership with Packaly fits perfectly into our service strategy in which we want to make it as easy as possible for our customers and where the sustainability of our service solutions is high on the agenda. We have Samsung Service Centers in various cities, spread over the Netherlands and Belgium. The goal is to provide all current and future centers with this new service, making us even better able to serve our customers quickly and easily.”
Daan van der Mijden – Director Customer Service Samsung Electronics Benelux B.V.