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About your delivery
Where is my parcel?
What should I do if I haven’t received my parcel?
What is the status of my parcel?
What are your delivery times?
What happens to my parcel if I am not at home?
Can I pick-up my parcel at a pick-up location?
I really need my parcel on time, what can I do?
Can I receive my parcel today?
Changes to my delivery
Can I change my delivery address?
Can I adjust the date of shipping?
Can I still cancel my delivery?
Why didn't I get a track and trace email?
Problems with my delivery
My parcel is late, what can I do?
What is happening to my parcel?
The parcel is missing, what do I do?
Returning my delivery
How do I return a parcel?
My parcel went return to pick-up?
Sustainability at Packaly
Why are you claiming to drive with zero emissions?
What type of vehicles do you use?
Do you support any ESG goals?