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Our help center

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Scroll down to read all the most relevant content.

Scroll down to read all the most relevant content.

Chat with us

Between 10:00 and 18:00 from Monday to Saturday.

Between 10:00 and 18:00 from Monday to Saturday.

Between 10:00 and 18:00 from Monday to Saturday.

FAQ

About your delivery

Where is my parcel?

What should I do if I haven’t received my parcel?

What is the status of my parcel?

What are your delivery times?

What happens to my parcel if I am not at home?

Can I pick-up my parcel at a pick-up location?

I really need my parcel on time, what can I do?

Can I receive my parcel today?

Changes to my delivery

Can I change my delivery address?

Can I adjust the date of shipping?

Can I still cancel my delivery?

Why didn't I get a track and trace email?

Problems with my delivery

My parcel is late, what can I do?

What is happening to my parcel?

The parcel is missing, what do I do?

Returning my delivery

How do I return a parcel?

My parcel went return to pick-up?

Sustainability at Packaly

Why are you claiming to drive with zero emissions?

What type of vehicles do you use?

Do you support any ESG goals?